Archive for the 'Business' Category a new independent London listsings network

My brother has set up a new startup called, an independent London guide for what’s on in London and going out in London, including night clubs, pubs and bars, gigs and tickets, arts and literary events, film listings for indie cinemas, different and unusual things to do in London and free things in London. The site is soon to be relaunched with a brand new membership scheme available to all users, allowing members access to discounts and offers across a network of London venues and events.

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Ocado: Getting "draconian"

Recently Ocado failed to deliver an item with the groceries. I sent an email complaining and was somewhat startled by the reply. Here’s a snippet (emphasis added).

I am very sorry to hear that you have received a recent incomplete order. I understand this is irritating and inconvenient. I have now processed a full refund for the Waitrose Corn Flakes.

This information is passed onto our warehouse management team. They are able to identify exactly who picked and packed your order and are continually offering further training to eliminate any future occurrence. If we find that re-training does not work there are more draconian measures we can take! Ultimately we want you to receive exactly what you asked for.

Now, I’m all for an uncompromising stance on getting customer service right. Nevertheless if I was the poor employee who had made this mistake I’d be a little concerned that my employer was banding about suggestions of "draconian" measures will nilly. My understanding was that management should take whatever action internally but always except responsibility externally.

Scientific proof: PowerPoint is evil

Well, perhaps not evil, but certainly not effective the way most people use it.

I’ve never been a fan of most PowerPoint presentations. I find it quite difficult to read slides and listen to a speaker at the same time. Adam Langley agrees and he’s managed to find some scientific proof: Research points the finger at PowerPoint [].

Management Fads

Management Fads cartoon by